
Transcript
Navigating Senior Living & On Point with Kristen (Hour 2)
Maino and the Mayor · Mon Jul 7, 2025
John Minow and Jim Schmidt.
Hey, thank you very much.
Welcome back.
Our number two of mine on the mayor here, 97.9 FM WGPW 98.3 96.5 FM WISS.
And of course, worldwide on the Civic Media app, 54 and Green Bay 59 out in 58 in Oshkosh, mostly sunny high in the upper seventies.
Really nice forecast today.
All right.
We're talking a little bit about, uh, you know, we always try to talk about things to the community that help our individuals.
And we've got Kendrick Cornell here right now.
All the way senior living now.
navigating assisted living and memory care for your family and 98% of the people that are listening out there someday will have to deal with this.
So welcome Kendra.
Kendra, welcome.
And did the key word is navigating?
Yeah, it really is.
No one really knows how the journey is going to be when you have to actually start searching.
And for every family, it's very different.
I'm actually the one that does a lot of like the community outreach.
So I'm working with the families as they're trying to.
find a community that's a good fit for their loved ones, somewhere that they can trust and feel comfortable knowing that we have them and nothing's gonna like really happen to them when they're in the, when they're a movement.
There can be, yeah, that's the
probably biggest concern that most families run into, because then it's like, do you accept Medicaid?
Do you accept where it's just a couple of years of private pay, then we have to make the transition, or is it strictly just private pay?
Different communities have different, well, requirements.
My particular community at Allaway Senior Living, we actually are able to take Medicaid.
We work with a couple of different organizations.
to bring in those that are on it already.
But then also we do work with them on the transition process to where if your private funds do dry up, we can help you start that process.
So you don't actually have to leave your community.
You could move on to Medicaid and actually stay here and age in place peacefully.
Yep, yeah.
So my mom's side's originally from Chicago and my grandpa didn't want to leave there because, well, that was eventually where he was going to be buried next to my grandma.
People in
So when he wasn't able to go back to his independent living because he had fallen and broke his hip, my mom and I went down and we spent a weekend searching through all the different communities that were there that offered memory care, but also could immediately accept him on Medicaid.
So it's definitely a mixed boat of that.
Usually when it comes to them strictly looking because of it just being older and not wanting to handle doing meals, laundry, all of that.
the basic upkeep of taking care of a house.
That's usually when they're in their 80s to their 90s.
When it comes to different diseases like Alzheimer's, because we do have memory care, or they're just not able to go up and down stairs, they have some sort of physical impairment, that can really depend on any age as so many diagnoses happen at any time now.
Yeah, for filing for Medicaid, it can take a while.
And then you usually work with an organization that handles a lot of that back and forth paperwork, especially when you're trying to find a community then, they're able to help you to find a community that has open acceptance for Medicaid.
and they then handle all of the back end of paying that community for you through the Medicaid benefits that are given.
So for them, their entire stuff is a little bit through that, but they're the ones that handle getting that Medicaid payment.
They go through their own assessment and tier levels to see what Medicaid will actually pay for that individual to stay at the community.
So it's different compared to what the community itself, most communities will have their own
a nursing team or something go out to assess and determine the level of care.
And that determines what your monthly cost would be at the end.
But Medicaid kind of has their own route for that as well.
And they come to an agreement with the community about this person is at a level two, they need some hands-on assistance, but they're still pretty independent.
Or that they're at a level four to where they need more hands-on assistance.
They need help transferring in and out of bed, getting to the toilet, showering, all of that.
And from there, that's how much coverage can go through.
Yeah, so I actually deal with this a lot because one of my main jobs is actually working with families as they're touring the different communities.
So a lot of like the common questions that I'll receive is what kind of activities are going on?
Do you have any church services?
What would like meals look like?
Do you handle housekeeping and laundry services?
So just keeping in mind, like, what are the basic needs that need to be done, but what's gonna make my loved one actually comfortable there?
Are they gonna be able to still regularly attend church?
Are they still gonna be able to play bridge or cards with a group of friends?
Are they gonna be able to have their favorite meal as often as they want?
Things like that.
I
Yeah, it's a transition period, not just for the individual moving into the community.
It's a transition period for the entire family.
I think a lot of people forget that it's not just the person that's moving.
It's the entire family that has to then accept that they have moved, that they have not just the whole physical new address, but that they need this extra care because that can be
Sometimes a slap in the face like um and my own family realizing that my Grandparents needed the extra help.
I never fully realized that okay.
Yeah He is 90 he does need this help I've been seeing him walking around and I'm just not thinking of it But this is a concern that we need to be addressing We need to be there and providing that type of support
not talking about
Yes, we do.
Yeah, so Allway Senior Living recently went through a management change, so that's how we got a new name.
We used to be Allaway Parkside Village.
So we've been in the Allaway community now for a little under 15 years.
Our assisted living building has been there for about 13 years now.
And for about 11 years now, we've had a new building just right in front of it, actually.
And that is our memory care building.
So that building is secure to provide extra safety for our residents there.
Are there like, is this like apartment complexes where like they'll have one apartment open and they'll have 50 applications?
How is this far as available space?
And how far ahead should somebody really start thinking about their, you know, their loved one, whoever it might be about getting them in?
So for us specifically at Allaway, we actually have no wait list at the moment, but there are community, there are other senior living communities around Green Bay that
are pretty full so that they do have wait lists and stuff.
And you'll see that a lot with like certain independent living ones, which is not necessarily assisted living or not getting a lot of that hands on.
Caregivers aren't regularly coming in and out of your room.
It's more like apartment living, but there's extra amenities.
And I just wanted to put in one plug for another association, not a competitor of yours, but some people want to stay in their home.
And there are things you can do to stay in your home as long
as you can.
I mean, there's a point in time where it's like, okay, dad, it's, it's time to, you know, we got to, you need some assisted living.
You know, there's even just HME, you know, with just towel bar or
grab.
There's a number of really good organizations in Green Bay that offer home health.
And
Yeah.
And I think that's cool that I'm just.
I'm not there yet, but I would like to stay in my house as long as I can, right?
And I think a lot of people do, but I think John's question is a good one is, when do you start shopping around and say, look, I don't think it's ever too early really to look at a place and logistically.
And like you said, you know, do they have services?
Some people need to go to service every day, you know, and other people, it's more the.
things.
Yeah, so it's definitely nice to always have an idea ahead of time.
Okay, ma, ma, the
It's unfortunate because sometimes you just don't know when it actually hits and there are a lot of people are doing that.
last minute shopping, I guess you can call it.
But just being aware of just some of the communities that are in your area, there's a number of them both on east side and west side.
And sometimes it's just as easy as thinking of, well, I'm an east side or I'm never leaving the east side or something like that.
Because the river is scary.
Some people just don't want to cross it.
It's crazy.
Now, one last question.
Question I've got for you Kendra as far as with the type of people that you who if somebody's got somebody that's and we're talking about some other diseases or inflections What do you guys have to kind of like put the brakes on where it's like you know what we're not equipped for that You know what I mean at what level type of person can you accept and handle?
Yeah, so if we're assisted living places and that includes memory care, we're called CBRFs.
So that's a difference between going to a skilled nursing facility.
So that means there are certain types of like wound care that we can't do because we don't have the 24-7 fully staffed nursing equipment there.
Our nurses aren't there all throughout the night and everything, so we can't necessarily change them.
And that can also go into certain care levels for like
having a catheter or something, we can empty it, we can do all that, we can't change it.
That's an actual skilled nursing part.
Some people need
Yeah, but those are some of the questions that are actually good to ask.
My grandma has a catheter at the moment and it's gonna be on there for the next like so many months.
Is that something that you're able to take and handle?
At that point, most communities are gonna go,
Well, we can empty it when it gets full, but you'll need to actually have someone from a home health organization come in to do that because that'll be a nurse coming in and doing it.
So Allaway Senior Living is located at 1901 Libel Street.
So we are right across the road from the village of Allaway building itself.
Yep, they can come in anytime.
I'm always available.
How
Yeah, you can go to allawayseniorliving.com.
You're able to see a lot of different things there.
You can also visit us on Facebook.
And you can see a lot of what we do for different activities and stuff.
Every Wednesday we do a social hour.
So we have some great artists that come in and all of the residents start getting up and dancing.
trying to
do.
Yeah, thanks for having me on.
I'm like, wow.
Oh, Mrs. Schmidt, we love
That's
How did everybody feel about the pre-cooked food?
Okay.
asked
Yeah.
you a
No, no, they weren't.
They weren't.
No, they weren't.
There was one girl that was kind of close to where we were.
No, I'm glad I did that.
They love the food.
And those pasta salads are always good.
And I told you we made that and shrimp.
It was good.
My mom was, it was great.
She really...
Well, she's very grateful.
She's very excited to go there.
And then I took her back to Appleton that night and yeah, she sent me a text and she's thanks for doing
You know, it's one of those things, though, too, with those food truck things.
Everywhere you go now, where there's events, there will be something.
You know, it used to be that have their stands, but now it is, it is a food truck thing.
And I had somebody that was up in Bailey's Harbor over the weekend.
And I asked if they saw it.
Nick, they didn't know.
But if CheeseCard Nick's listing, I bet that thing was just slamming.
No, it was room service.
this.
Welcome back, Madam the Mayor here.
Joining us right now, Kristen Ambows, Point Mortgage Corporation.
By the way, Michael Friedman says, John, I'd allow you to live with me.
Only caveat is you need to clean, drive me to appointments, do my laundry, cook.
Well, maybe not cook.
Jim can
The cheeseburger, or whatever you're gonna get, or the shrimp, whatever you wanna get, it's the same price, but...
You know, they put on the service fee and the maturity and so, but I was just saying, John, you're going to go have dinner and go down to the restaurant.
Okay.
So it's $20 in the restaurant, but it's $28.
If you do room service, just pay the eight.
We
mind.
Yeah.
A lot of people are always, you know, have the questions for it and things like that.
So my husband races off-road.
He races in the champ off-road race series.
So it is an off-road race throughout the Midwest.
He started, he's born and raised Las Vegas.
So very big desert racing background.
Started, this is actually his 40th year racing.
Started when he was 13 and his uncle's team is dad raced.
So this is a generational.
generational thing for us, and so it is our life.
Those
Off-road is dirt, but it is elevation.
It's anywhere from like one and a half to two miles of track.
And they have anything from single-seater, light buggies all the way up to what we would consider a pro-4, four-wheel drive, massive horsepower truck.
And the thing is, there'll be a big pine tree that
So as his uncle had,
had a team.
And he was on the race, you know, he was kind of the pit kid, if you will, and just learned, learned how to work on the cars.
And it's, it's, it's a deal where if you're on the team, everybody's all in, right?
You got to do everything.
You got to help them.
And we're not just a drive and arrive team.
Our team consists of my husband, our friend, Scotty was been with us for 12 years, Scotty's family, myself, and, you know, our, our,
Daughter's been around in her whole life
It's pretty crazy But we have so we when we go we pit there's three other families that we pit with so there's about 30 of us Wow that race together is like a big race family.
It's really neat We do oh cool.
We have an RV with big trailer.
We're like 80 feet going down the road.
We're oh, I love
What's going on?
What's going on?
So people are really interested because all the media is saying rates are down, rates are down, rates are down.
They are.
However, I just want to put this big.
You always have a buzz.
I know.
And I hate to be the Debbie Downer of this, but I also want people to be, you know, feel and understand the reality of what it is.
It is down, but it's not down.
Like people are thinking that they can refinance at like 6% right now.
In no point.
And that's not quite where we're at yet.
They are falling, which is a great sign.
Hopefully we'll get two rate reductions yet this year, but we're keeping, you know, cautiously optimistic.
It's what it's been.
Great, they're gonna go down.
I mean, did
Well, and I, you know, it's tough because if you there, so it's, it's, it's a double-edged sword, right?
Because we want rates to come down, rates will stimulate the housing market.
There's no doubt about it.
The housing market doesn't necessarily need a whole lot of stimulation right now.
We need more affordable housing.
And if rates come down too fast, it's going to spike like it was last time because
Just the small reduction in rates probably opened up about $15,000 to $20,000 worth of buying power to a people.
So now the more rates drop, you open that up and up.
Now can they afford more?
Yeah, they can afford to own more home.
But does it make more homes?
But it doesn't, exactly.
So developing is gonna be my answer on that all day long until you get the...
the municipalities to reduce the cost of developing and give these developers an opportunity to get in there and really develop some affordable housing.
Or for instance, you know, there was a big conversation of how do we take these commercial buildings that are sitting empty and turn them into condos?
Honestly, I don't have a better answer than somehow subsidize that with.
but the city's gotta become a partner in it.
I mean, maybe
why are they credit bureaus are up 300% in the last 24 probably 18 months 24 300% credit bureaus are what what an earth is a credit bureau business doing that they should be charging 300% more than they were a year or two ago Wow, like that's the kind of stuff that's out of my control You know what I'm saying and so lenders are doing everything they can to keep their processing and lending down
to keep things as affordable as they can on closing costs.
But when you have credit bureaus going up 300% when you have, you know, and honestly municipalities haven't changed the recording of the mortgage and the deed.
And I don't know how long I hope they don't.
No ideas, but.
It's all in appraisal fees went from 350 to 550, sometimes 650, 750 depending on how far they have to travel and just all the things.
It's layer upon layer upon layer.
It makes it so expensive.
So one of the biggest things we've done as a company lately is
is try to find all the down payment assistance programs that we can to help people so they can keep more of their money into their down payment and help with the closing costs and things like that to offset some of that.
We're using down payment assistance.
We just had a client that was, she literally used Ableton Housing Authority, got $16,000 to help fix up and rehab the home, plus WEDA.
to purchase the home with, you know, no money down technically.
There's 3% down a second mortgage.
So we layered down payment assistance programs to help her.
She's a single mom.
She's now living in a home all by herself with her and her daughter.
And, you know, that's the American dream.
But if you don't have lenders that understand or want to, now I'm going to tell you right now, that deal was a really difficult deal to do because you have a lot of entities.
You've got to meet what Hamilton Housing Authority wants.
You have to meet what we don't want.
But
Do you have a lender that understands that, the patients to work through it?
We can get it done for you.
Got to set a real quick break here.
Got a text here.
What does credit bureaus going up 300% actually mean to a normal person?
Yeah.
So we're going to talk about that as soon as we come back.
Thanks.
Very interesting stuff, very important stuff.
Kristen Ambo's point mortgage corporation back after
You know what I'm saying?
Like I could understand exactly what you're saying.
And the consumer just in our world, the consumer is the one that gets hit.
You know, I hate to say it and I hate, so everything we can do to help try to get that down is always the most important piece of that.
And you work on
more inventory because then the sellers, so right now you have a tug-of-war between buyers and sellers.
Sellers still think they can get what they got for houses a year ago, and you and I can't go back and buy stock a year ago, so the sellers have to understand that the market's different now.
Buyers aren't willing to pay it, and buyers are like, no, I'm not.
I will write 15 different offers until I get one accepted with my inspection.
I'm not doing it anymore.
I met with a client last week on Wednesday night and they didn't have an inspection.
Their agents talked them into buying this house.
They were like, we felt pretty good about it.
We thought we trusted them.
That house basically fell apart underneath them.
They're bankrupt all in two years because it was the saddest story.
And I'm like, okay, I don't know what we're gonna do to solve this right now, but we're gonna do everything we can.
to try and find a way out for you because that's so unfortunate.
But again, the bigger picture is inventory.
And I don't think it's...
unreasonable to think that a municipality couldn't buy into some development.
I mean, look at that hotel in Dallas.
I mean, your own part of that hotel is the city.
I'm like, you own part of this?
And they're like, yeah, we bought into this thing.
It's a beautiful hotel.
To invest in it, yeah.
So I don't know, that's got, something's gotta happen.
You gotta, you gotta, you gotta just make, because remember the old days when there was like five houses for sale in a neighborhood?
Absolutely.
So we gotta get back to that.
Anyway, that will help.
But right now, you're doing the best you can.
You're bringing every opportunity in terms of down payment assistance.
That's pretty cool what you did with that lady with the Appleton housing.
You package that all together.
And the capital stack is confused.
That is a lot.
That's
And it is a lot, but it set her up for financial, her financial success.
That's awesome.
So it's like, okay, so I'm inconvenienced and it's a little difficult on my desk for a month, but we just changed this woman's life.
Right.
Like I'll do it 20 times over doing that, you know?
So whatever we can do to help, and that's what those grant programs are there for.
So let's utilize them.
All right.
Somebody's looking to
They start with real estate agents, but they really should start with a lender.
I totally agree.
And the biggest piece of it, like you guys have all heard me, people on the air listening, education, education, education, somebody who's going to talk to you and not talk circles around you.
but talk to you.
You can go on social media right now and you can look at 10 different loan officers sites and all of them look like they're top producers.
And I can tell you right now how many of them I've cleaned loans up after because they don't know what they're doing.
Chat GPT is a wonderful thing for people who don't know what they're talking
And when you hear the answers,
let me know, because they're spitting something out that makes no sense.
I've always found that transparency is the key to it all.
And the one thing I learned from a lot of the lone officers and gentlemen I worked with in 2008 and 10 is how not to do business.
And the one thing like we were kind of saying that I see similar to the 2008 and 10 era right now is that greed.
a little bit of business and a lot of loan officers or a little bit of business and a lot of real estate agents.
And so it's getting feisty out there.
And so it's just stay the course, work with somebody who's trying to be
Kevin Van As, Brian Mills, coming up next.
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