Morning Meltdown: The Customer is Wrong!

Hey, it's waters from the waters wake up call this morning.

We were commemorating national.

The customer is wrong day by talking about the wrongest customers ever.

I was a traveling nurse.

Okay.

And I had three years in California.

I've always lived in Iowa.

I have very little Spanish.

So I had a patient.

She was.

a very nice Hispanic lady but didn't speak a lot of English.

Her daughter came in and was not very nice.

She informed me it was my responsibility to learn to speak Spanish.

And the thing was people would laugh because they knew I was not from California because I talked.

funny according to them.

Well, sure you did.

We in the Midwest have certain words that they were calling it soda.

I've always called it pop.

Right.

So you barely even spoke California, let alone

Spanish.

I

couldn't speak

anything.

I used to work at a hotel in Hawaii.

They didn't like how much the hotel rooms were when they went to Texas and they were giving me all this breeze.

Yeah.

And they said I should get a better hotel right down the street.

That is awesome.

Yeah, but did you get fired?

No.

Oh, well then

totally

worth it.

Oh god.

You know what, there are so many idiots out there and good for you putting one of the trillion in their

place.

And what had he done?

Right.

Common sense.

Right.

Like

on the Charlie Brown Christmas where they're hanging their head and it's like at a 45 degree angle than the rest of their body just hanging it as low as they can.

from Eastman, Wisconsin, and I have a really good story for you.

A really good story?

Yes.

Okay, let me settle in here.

Hold on.

Okay, I'm relaxed in the air chair, and I've got my whiskey and coffee chaser nearby.

That may or may not be true.

So please start the story, Darlene.

I'm excited to hear

it.

My story goes back to 1988, and I've been in business here.

This is our family business for a long time.

We do our business for

welding supplies through air gas from La Crosse.

And we have a gentleman that always thought he was right about everything and that we always priced everything too high.

Well, he was in here that day to get some grinding wheels and cut off wheels that we sell, which we always got from air gas in La Crosse.

And he told me when I made out his bill that it was highway robbery and that they were way too expensive.

He went on and on and he called me a dumb and everything

else.

Did you take him out right then and there?

No, I did not.

But little did he know, sitting in the chair beside him, listening to him, telling...

me that I did not know anything and this business was awful and everything else was the territory rep from Randall Graw who said wait a minute here sir I've had about enough of this he said number one you do not talk to a lady like that number two I think she knows her stuff and that is the price of what it is number three I am the rep for air gas and he said I don't have any problem with what she has for pricing and I know what it is if you want

He said, go down to the local liquidator store and get your crap.

at him and I think he was totally surprised.

Yeah.

And then he goes, I am writing on this text right now that I will never do business with stable equipment ever again.

This is 1988.

He's been in here ever since that and he's done business with this for that many more years.

Well, what a complete dope.

First of all, he's he's trying to all show them and write this on my check and then they'll be sorry.

What was his attitude the next time he came into your store?

never said nothing and he's been pretty good ever since.

He better be or you call me in that rep again.

He has.

He's.

He's

been pretty

good, but

I

mean Ken, Ken, our territory rep, he just about had enough and he thought, what in the world are you doing?

Yeah, no kidding.

I'm good for you for holding back.

After the dumb B word, if somebody said that to my wife, I would be laying into that guy.

Well, and that's why Ken said what he said,

you know,

but I was, I was almost in tears, but I thought, you know what, my dad always told me, customers are always right,

you know,

and so I just kept my mouth shut, but I still have his check from 1988.

I took a copy

of it and

wrote right on there, so whenever he got to be smart enough,

I would

say, here, you're not doing business here anymore.

Right.

This

is what you wrote on here,

you know.

That's great.

That is a great story.

You were right.

That is an awesome story.

Yeah.

So

anyway, still love your station.

I should give a little setup for this one.

Sharpie, who's the caller here, used to be a manager at an athletic club and the customer he's talking about was being inappropriate in the steam room.

That's all I'm gonna say.

I got the joy of...

him because I got the door from the privacy of my office at least.

I explained what was going on and he goes, oh, that, that never happened.

Of course he said that.

Except I've got 10 different guys that are willing to testify in court if I wanted to press charges.

And he started going off about how he was going to get a lawyer and all this stuff.

And I said, well, you get all the lawyers.

And I'm

sure he never did anything about it.

Okay, I'll just forget about it.

Oh,

and I

know how satisfying that can be.

Yeah.

Well,

I don't think you get wronger than

that.

No,

more fun.

Okay,

well you

said you're 6'6",

so I'm not arguing with you.

That's

right, you're my customer, so you are correct.

Although, today, it doesn't matter for me.

365, 24-7, my customer's always right.

Ah,

thank you,

Puddin.

The funniest story I got about a customer, and I'm behind this guy, something dropped out, so I went up and bent over to get it, and the cart rolled forward, but I grabbed it, and it just brushed the back of his jacket.

And this guy turned around and lit into me.

You're not controlling your cart, and you're bumping.

I looked at the guy behind me, and he goes, he didn't touch him, he brushed his jacket.

Anyway, then we went through the checkout, I looked at the girl to check out where it was my turn, I go, did you ring up a bell?

bag of charcoal and she goes no I didn't I said

Yeah, and thankfully

you were there when the goes around came back around.

Sometimes you don't see that.

You just hope it happens.

So I'm just glad you were the cause of the comes around.

Con man.

Nobody's been a question this guy because he's all

right Weekday morning size 30 to

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